Refund Policy

Article 1 — General Refund Principle

CREAIM INC. ("Company") provides structured legal workflow and decision-support services on a subscription basis. Due to the digital nature of workflow processing and document generation, refunds are evaluated on a case-by-case basis in accordance with the criteria below. The Company does not guarantee any legal, financial, or procedural outcome through use of the Service.

Article 2 — Eligible Refund Cases

• A billing error occurred due to a technical fault on the Company's side.
• The workflow service was completely unavailable for more than 72 consecutive hours due to a system failure.
• A cancellation request is submitted within 24 hours of the initial subscription and no workflow analysis or document generation has been used.

Article 3 — Non-Refundable Cases

• Refund eligibility may be limited once substantial use of workflow analysis or document generation features has occurred during the billing period.
• Partial refunds for unused time within a subscription period are not provided.
• Dissatisfaction with workflow analysis outputs does not qualify for a refund, as outputs vary based on case input and information provided.
• The Company does not guarantee any specific outcome from use of the workflow service, and outcome-based refund requests are not accepted.
• Refund requests submitted more than 30 days after the charge date will not be processed.

Article 4 — How to Request a Refund

To request a refund, please contact us at contact@creaim.ai with: your registered email address, the subscription plan, the payment date, and reason for the refund request. The Company will respond within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days.

Article 5 — Subscription Cancellation

Subscriptions may be cancelled at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing cycle. Access to paid workflow features will remain active until the end of the paid period. The Company does not provide prorated refunds upon cancellation.

Article 6 — Contact

For all refund inquiries: CREAIM INC. | Email: contact@creaim.ai | 3F V1281, 6, Teheran-ro 79-gil, Gangnam-gu, Seoul, Republic of Korea